HolleyDesignCo | refund policy

Refund Policy

Return Eligibility

At HolleyDesignCo, we strive to provide you with high-quality digital planning solutions. If you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions:

The request for a return must be made within 30 days from the date of purchase.
Products must be in their original condition, meaning they should be unused and unaltered.
Digital products must not have been downloaded or accessed.

Process for Initiating Returns

To initiate a return, please follow these steps:

Contact our customer service team at support@holleydesignco.com with your order number and the reason for your return.
Our team will provide you with a return authorization and further instructions.
Once your return is authorized, you will receive instructions on how to return the product.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow the following timeframes for processing:

Refunds will be processed within 7-10 business days once we receive and inspect the returned product.
Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

Special Cases

We understand that sometimes issues arise. In the event of the following situations, we offer special considerations:

Damaged Items: If you receive a damaged product, please contact us within 48 hours of receipt, and we will arrange for a replacement or refund.
Wrong Items: If an incorrect item was sent, please reach out to us within 48 hours, and we will provide a return label for the wrong item and send the correct product.

Exceptions to the Policy

Some items may not be eligible for return or refund, including:

Any digital products that have been accessed or downloaded.
Customized or personalized items, unless they are defective or incorrect.